New Guide To Key Content Trends Amid Covid-19 Published By Linkedin

A new guide has been published by LinkedIn summarising how brands are responding to COVID-19 with tips on how to maximize connection with your audience during the crisis. It is an extensive 22-page guide so we thought it may be helpful to give an overview of some of the key points:


The platform reports that in general, they had seen a steady growth in overall user engagement, but that it has rocketed during the crisis. COVID-19 was the top trending hashtag as of March 2020 ranking over the usual top business hashtags of Marketing and Leadership.  The engagement with COVID-19 content in particular suggests businesses are looking for ways to best navigate the pandemic.  LinkedIn has suggested that in order for businesses to maintain and even grow content during this time, they should focus on 3 key areas:


1. Manage Employees Through Change:


Culture

  • Share how your organization is keeping culture at the forefront in times of uncertainty. 

  • Highlight how your employees are adjusting to the new normal 

  • Give insight into new virtual gatherings taking place within your organization


Productivity

  • Share how employees are succeeding in the virtual workplace 

  • Thank employees for seamless digital collaboration

  • Unveil new tools that help your community work remotely


Learning

  • Surface online courses relevant to your organization or industry

  • Share educational industry reports and whitepapers

  • Conduct virtual training


2. Lead With Trust:


Reliability

  • Connect with customers and employees in the comments of your posts

  • Be open about current challenges, but also celebrate how your brand is innovating during this time of uncertainty


Transparency

  • Talk directly to prospects about challenging topics

  • Join the conversation with your customers

  • Understand the most pressing topics for your customers in order to shape your content


Corporate Responsibility

• Share commitments you are making to support your community

• Craft thought leadership on industry trends and what your brand is doing in support


3. Adapt To Drive Business Continuity:


Executive Leadership

  • Take control of the narrative around your business and industry

  • Demonstrate a thoughtful and authentic voice

  • Build a sense of connectedness among your customer community


Customer Centricity

  • Keep customers informed with up-to-date websites and information

  • Listen to and read what customers are saying to effectively support and partner with them

  • Provide turnkey resources to customers


Safety and Reassurance

  • Share your step-by-step plan to address the current challenges

  • Connect with customers virtually

  • Conduct webinars, virtual Q&A, and panels


These 3 key areas should provide businesses with opportunities within the current environment, and the ways in which brands can direct their outward communications in line with the expectations and needs of the LinkedIn community.

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